Delivery & Returns

Beyond Bathing's Commitment

Here at Beyond Bathing, we like to keep things simple. Transporting bathroom products nationwide presents its own set of challenges. These goods tend to be sizable, heavy, and hold substantial value. Whether meant for secure storage, new house projects, revamps, or new house builds, their handling requires special care. At Beyond Bathing, we've dedicated significant efforts to enhancing our bathroom goods delivery process. We firmly believe that our service sets us apart. Our ultimate objective is to ensure seamless delivery of your products, prioritising a hassle-free experience.

Order Confirmation & Dispatch Process

As soon as you place your order, we will pre-authorise your card; however, your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed, we will process the payment, and your order will be dispatched straight away. If there is any delay, such as an item that is on backorder, we will void the pre-authorisation and contact you to let you know.

Tracking Your Order

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card, and your order will be dispatched. If your item is arriving via courier, we’ll send you tracking details via email within 24 hours of your order being dispatched.

Access-Related Concerns

Please take note: While confirming your order, kindly ensure that you communicate any access-related concerns by entering these details into the "special instructions" box on the cart page. This information is crucial in determining potential obstacles that could hinder our vehicle's delivery to your property. Please be aware that in the event of such issues arising, there is a possibility of an incurring re-delivery fee.

Product-Specific Shipping

Each product page will feature a delivery tab containing shipping details specific to that item. Please note: We cannot accept returns for custom-made or bespoke orders aswell as Arroll products unless they are found to be faulty. Furthermore, when you proceed to the checkout, our system will automatically calculate your delivery expenses according to the items in your cart and the provided delivery address.

Delivery Timeframes & Special Instructions

Our aim is to ship orders within the expected time. However, for products made to order, we might need to follow manufacturer lead times. This will be mentioned on the product page under the delivery tab. If you need more information or require a specific delivery date please contact us directly at support@beyondbathing.co.uk.

Mandatory Signature Requirement

A signature upon arrival is mandatory for all delivery services.

Delivery Cost & Zones

Standard Delivery UK Mainland & Highlands & Offshore, Channel Islands & EIRE

FREE - orders over £500 - UK Mainland (Mon-Fri)

For orders below £500 there will be a £15.00 charge.

Please contact us for a delivery quote for these locations - Highlands & Offshore, Channel Islands & EIRE.

Due to the weight of Arroll radiators there will be a £100 extra delivery charge as they will need to be shipped on a pallet.

Product Inspection & Damages In Transit

When your items arrive, we kindly suggest taking a moment for inspection before signing for your delivery. Your satisfaction is our top priority, and by carefully examining the product's quality, functionality, and overall condition, you can ensure it meets your expectations. If you notice any concerns, please don't hesitate to reach out. In the rare event that any discrepancies or damages occur during delivery, we strongly recommend taking photographic evidence to support any potential claims.

Contact Us in Case of Issues

Contact our support team immediately at support@beyondbathing.co.uk or within the next 24 hours of receiving the delivery so we can promptly assist you and open an insurance claim on your behalf. Your peace of mind is important to us, and this documentation can assist in resolving this issue.

Receiving A Delivery

Please take note that our delivery service is limited to ‘curbside drop-off’. This service excludes item setup, assembly, or packaging material removal. For larger items like baths, we advise having at least 2-4 capable individuals present to receive the delivery and transport the goods indoors. When scheduling a delivery slot, kindly consider this important aspect.

Under no circumstances can Beyond Bathing accept a return if product installation has commenced. Our company cannot be held accountable for any damages that may occur after the delivery has been accepted.

Please be advised that in the event you schedule a delivery time but are not available when the delivery team arrives, there is a possibility of incurring re-delivery fees.

Delays To Delivery

While we will make every effort to ensure that your delivery arrives on the designated day, unfortunately, unexpected delays can happen. Hence, we advise against scheduling tradespeople solely based on the provided date. We highly recommend booking these in after receiving the delivery. Please note that we can't take responsibility for costs due to delivery-related issues. Feel free to contact us by phone or email if you need further clarification.

Cancellations & Return Process

Cancellations can be requested within a 48-hour timeframe. If the product has already been dispatched, customers should arrange the return shipment using their chosen courier. Alternatively, our suppliers can assist by arranging a pickup for the return. However, the refund amount will be adjusted to account for the initial delivery charges. Refunds will be processed back to the original card used for the order.

Please note that cancellations made more than 48 hours after placing the order might incur a charge of £15.00. For larger orders, there is a possibility of additional fees due to the increased complexity of processing and arranging these orders. We believe in transparency and want to ensure you're well-informed about these aspects of our service. Please contact us at returns@beyondbathing.co.uk so we can assist with this arrangement for you.

Exceptions & Non-Refundable Items

You must cancel custom-made orders within 24 hours of placing them to avoid potential disappointment. Unfortunately, once production begins for items tailored to customer specifications, we cannot accept cancellations or process refunds.

Exchanges & Refunds

Please note that we do not offer direct exchanges for products. If you wish to replace an item, we recommend following our return process. To initiate this, kindly request a refund for the item you wish to return. Once the return is approved and processed, you will receive a refund to your original payment method, you can then place a new order for the desired item.

Refunds & Returns Policy

We strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your purchase, you may be eligible for a refund. Please review the following guidelines to determine your eligibility:

  • You have the option to return any unwanted items within a 14-day period for either a refund or a replacement. This is applicable as long as the items are in an unused and saleable condition, housed in their original, undamaged packaging. 
  • Please note: We cannot accept returns for custom-made or bespoke orders aswell as Arroll products unless they are found to be faulty.
  • Prior to returning any item, please contact us at returns@beyondbathing.co.uk to request a refund and receive approval.
  • A valid receipt or proof of purchase will be necessary for processing your refund.
  • The item you wish to return must be in re-sellable condition. We are unable to accept returns for items that have been used, fitted, or are in any condition other than their original state when supplied.
  • Please ensure that the item is returned in its original retail packaging, which should be unmarked, in good condition, and with intact tags or labels. It's recommended to open the packaging carefully and retain all packing materials.
  • The responsibility for securely packaging the item lies with the sender. If you're uncertain about what constitutes suitable packaging, please don't hesitate to contact us for guidance on specific packaging recommendations.
  • You will be responsible for covering any costs associated with returning the item(s) to our suppliers, including delivery charges. When choosing a return method, consider opting for proper insurance, as we cannot accept liability for any goods damaged during transit. Items that are damaged during transit will not be eligible for a refund.

Requests & Approval Process

If your concerns match our assessment, we will send you an email confirmation granting you permission to return the products in their original state and packaging. This email will also contain directions on the process and location for sending back the package. It's essential that all returns reach us promptly, no later than 14 days from the confirmation.

Kindly be aware that any costs associated with returning items to our suppliers will be your responsibility. For your protection, we strongly recommend using a tracked and insured postage method to safeguard against potential damages during transportation.

Please take note that the original delivery charge, if applicable, will not be refunded for non-faulty orders. Additionally, restocking fees might be applicable up to the value of 25%.

Refund Process & Availability

Our goal is to complete the refund process within 10 business days from the time the items are received by our suppliers. The original payment method will be automatically refunded, deducting any delivery charges and restocking fees (if applicable).

If in any doubt, the refund has not been completed within 10 business days, please don’t hesitate to contact us at returns@beyondbathing.co.uk so we can resolve this issue.

Availability & Liability

We take great care to ensure that the products listed on our website are accurate and up-to-date. However, we cannot guarantee the availability of all items at all times, as our inventory is subject to fluctuations in demand and supplier availability. In the event that a product becomes unavailable after you have placed an order, we will promptly notify you and provide a refund or alternatives if possible.

Beyond Bathing holds no responsibility for third-party expenses, losses, inconveniences, disappointments, indirect or consequential damages that stem from any issues related to the goods. We are obligated only to provide refunds according to the conditions specified here and shall not be liable to compensate you further.

In situations outside our control, Beyond Bathing assumes no liability for delivery delays, goods damage, or defects. This does not affect your statutory rights.